We are here to help
Contact On The Nose Co.
Have a question about nose strips, mouth tape, magnetic nasal strips, your order or finding the right product? Send us a message and our Australian customer support team will help.
Contact form
How can we help?
Complete the form below. Fields marked with an asterisk are required.
Helpful links
You may find your answer here
Product FAQs
Answers about nose strips, mouth tape, magnetic strips, sleep and sport.
How to use
Learn correct placement, application, adhesion and removal techniques.
Shipping
Find information about delivery, tracking and available destinations.
Returns
Review return eligibility, timeframes and refund requirements.
Before contacting us
Quick contact questions
What should I include in an order enquiry?
Include your full name, order number and the email address used at checkout. For delivery issues, include the latest tracking information if available.
What should I include for a product issue?
Tell us the product name, how it was applied or used and what went wrong. Our team may request photos of the product, packet and batch information.
Can I return an item without contacting you first?
Please contact our team before sending an item back. This allows us to confirm eligibility and give you the correct return instructions.
Where can I find help applying nose strips?
Visit our How to Use page or FAQ Centre for guidance on cleaning the skin, positioning the strip, improving adhesion and gentle removal.
Can I contact you about wholesale or partnerships?
Yes. Select “Wholesale or partnership” in the enquiry menu and provide information about your business, audience, team or proposed collaboration.